Return and Refund Policy

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Thank you for gearing up with us! We want you to love your gear but if something isn't quite right, we’re here to help. 

We accept returns and exchanges within 30 days of the delivery date. 

To be eligible for a return or exchange: 

• Items must be unused, unwashed, and in their original condition with tags attached. 
• Gear must be undamaged and returned with all original packaging. 
• Proof of purchase (receipt or order number) is required. 

If you need a different size or color, we offer free exchanges (subject to availability) contact us directly to get started. 

Refunds will be processed to the original payment method as soon as possible after we receive and inspect the return. 

1. Email us at team@blackswordsolutions.com and provide us with your order number and reason for return within the email.
2. We’ll send you a return label and instructions 

If your item arrives damaged or defective, please contact us within 7 days of delivery. We’ll make it right. 

Due to the specialized nature of our medical supplies and our commitment to quality and accuracy, all orders are processed with great care. Please allow 1–2 weeks for order fulfillment and shipping.

We take pride in ensuring that every item meets professional standards before it reaches you. You will receive tracking information as soon as your order has been shipped.

We appreciate your patience and understanding as we work to deliver reliable, high-quality medical equipment.

For customers ordering directly from our catalog, we offer flexible purchasing options tailored to agencies, training companies, and professional organizations.

Orders of 100 units or more are eligible for adjusted pricing, allowing you to maximize value while maintaining access to high-quality supplies. Our team works closely with you to ensure your order meets your operational needs and budget.

To request bulk pricing or place a large order, please contact us team@blackswordsolutions.com directly with the items and quantities you’re interested in. We will provide a customized quote and assist you through the ordering process.